Privacy Policy

1. Scope and contact

This policy explains how D&W Contracting handles personal information in connection with its website, customer and property-manager portals, service requests, property evaluations, and related business operations. A property owner, management company, payment provider, or other organization may also have its own privacy practices for information it receives independently.

Questions or privacy requests may be directed to info@dw-contracting.com, (202) 516-8800, or D&W Contracting, 4500 Forbes Blvd, Lanham, MD 20706. Do not include passwords, full payment-card details, or unnecessary identity documents in a request.

2. Information we receive

Depending on your interaction with D&W, information may include:

We receive information directly from users and from authorized property owners, household members, management companies, staff, subcontractors, and service providers involved in the relevant service. Information about an occupant may be supplied by a property manager even if that occupant does not have a D&W account.

• Contact and account details: name, email, phone number, account identifiers, sign-in information, role, account approval, and company or household associations.
• Property and service details: addresses, units, property contacts, service requests, access instructions, scheduling preferences, work orders, messages, visit history, and related notes.
• Photos and documents: property and equipment images, supporting files, evaluation checklists, observations, reports, estimates, approval records, signatures, and project documents.
• Equipment records: manufacturer, model, serial number, location, printed dates, technical specifications, extracted label text, and staff corrections when recorded.
• Billing records: plan selection, invoices, payment status, transaction references, and other records needed to administer a service or membership.
• Technical information: browser and device information, IP addresses and request logs handled by hosting or security services, and cookies or browser storage used for sign-in and site functions.

3. How information is used

We use relevant information to respond to inquiries; administer accounts and permissions; assess and schedule work; coordinate authorized property access; document conditions and services; prepare estimates and reports; record approvals; process billing; provide customer support; and maintain service records.

We also use information to investigate errors or suspected misuse, protect accounts and systems, address disputes, and meet applicable recordkeeping or legal obligations. Property photos and equipment records support the relevant service and replacement planning; they are not permission to use your property in advertising.

4. Property photos and equipment-label scanning

Staff may capture a close-up of an equipment label and an overview of the equipment or its location. The equipment-scanning feature performs text recognition in the browser. The feature does not send the label to an external generative-AI service for transcription. Uploaded photos and saved equipment details are stored with the related D&W service records through the site's storage and database providers.

Extracted text can be inaccurate. Staff review and may correct it before it appears in a saved evaluation report. Reports may include the reviewed identification details and supporting photos. Appliances that D&W does not repair may still be documented for reference and replacement planning.

Avoid capturing unrelated people, private documents, access codes, or other information that is not needed. Tell D&W if an uploaded file contains something that should be removed or restricted. D&W does not use identifiable customer property photos for public marketing without separate authorization.

5. Who may receive information

Information may be available to D&W administrators, dispatch staff, assigned field personnel, and subcontractors as needed for their work. Relevant records may also be available to authorized customers, shared-household users, property owners, or management-company users associated with the property or service. Linking a household or company can change which authorized users can see related records; contact D&W to correct an association.

D&W uses service providers for hosting and email, authentication, database and file storage, and payments. The current website uses Hostinger for hosting and service email, Supabase for authentication and data/storage services, Google when you choose Google sign-in, and Stripe for supported payment checkout. Providers receive the information needed to perform their functions and may process information under their own applicable terms and privacy notices.

Information may also be disclosed when you direct or authorize it, to professional advisers handling a relevant matter, or when reasonably necessary to comply with law, respond to valid legal process, protect people or property, investigate misuse, or establish or defend legal claims. An insurance-related file is not automatically sent to an insurer simply because it was uploaded.

D&W does not sell, rent, or trade personal information to third parties for their marketing. Service-provider processing needed to operate the service is distinct from selling customer information for marketing.

6. Sign-in and payments

If you choose Google sign-in, Google and the authentication provider exchange the identity information needed to sign you in, such as an account identifier, name, email address, and profile image when supplied. D&W does not receive your Google password. Review the permissions shown by Google before continuing. Google sign-in does not itself authorize access to your Gmail messages or Google Drive files.

When you use supported Stripe checkout, payment details are entered through the payment provider. D&W receives relevant transaction and payment-status information. Do not enter full card numbers, security codes, or banking credentials into messages, equipment notes, or uploaded documents.

7. Cookies, browser storage, and other websites

The website uses cookies or similar browser storage for sign-in sessions, temporary form state, and site preferences. Disabling or clearing them may sign you out or remove unsaved work. Hosting and authentication services may process technical information to deliver and protect the website.

Links to other services, including social media, maps, review sites, or payment pages, lead to services with their own privacy practices. This policy does not control those services. D&W will provide any additional notices or choices required before introducing materially different tracking or data uses.

8. Service and marketing communications

D&W may use your contact details for service-related communications, including account setup, replies to requests, proposal links, scheduling updates, reports, and billing. These messages may be necessary to administer a requested service. They do not guarantee immediate delivery or continuous monitoring of replies.

Marketing permissions are separate from service requests and proposal approval. You can ask D&W to stop promotional email or use an unsubscribe option provided in that email. Where text messaging is offered, the applicable consent and opt-out information must be provided for that messaging service; creating an account alone is not blanket consent to marketing texts.

9. Retention and deletion

Information is kept for the service, account administration, legitimate business recordkeeping, security, and legal purposes for which it is needed. Relevant factors include an active service relationship, project and warranty history, accounting requirements, disputes, and legal retention obligations. Retention can differ by record type.

Cancelling a membership, disabling an account, or removing an item from a screen does not automatically delete every related record. Copies may remain in backups, logs, associated project files, or records that must be retained. D&W does not promise automatic deletion of uploaded photos after 30 days. Contact D&W to request deletion and an explanation of any records that must be retained.

10. Your requests and choices

You may contact D&W to ask what personal information it holds about you, request a copy, correct inaccurate information, request deletion, or raise a concern about access or sharing. D&W may need to verify your identity and authority before releasing or changing records. A representative making a request may need to establish authorization.

Depending on applicable law and whether D&W is subject to its requirements, you may also have rights concerning portability, sale, targeted advertising, or certain profiling. D&W will handle requests and any permitted exceptions within the requirements that apply. Exercising a privacy right will not result in unlawful discrimination. Removing information needed for a requested service may affect the ability to provide that service.

A privacy request is not conditioned solely on cancelling your plan or first paying a balance. Some financial, service, or legal records may nevertheless need to be retained. If D&W declines a request, you may ask for a review by replying to the decision or contacting info@dw-contracting.com with the subject Privacy request review. Any additional appeal rights and complaint options available under applicable law remain available.

11. Security and sensitive information

D&W uses account authentication and access controls intended to limit access to authorized users and relies on its service providers for parts of its security infrastructure. No website, storage system, or transmission method can be guaranteed completely secure. This policy does not promise that changing an account's approval status instantly ends every existing session.

Use a strong password, protect private invitation and proposal links, sign out on shared devices, and report suspected unauthorized access promptly. Do not send unnecessary sensitive information through the website. The service is intended for adult customers and authorized business users, not for children to create accounts or submit personal information. Contact D&W if a child's information has been submitted unnecessarily.

12. Policy updates

When an approved update is published, this page will show its effective or last-updated date. D&W will provide additional notice or obtain consent when required for material changes. A new policy will not be treated as retroactive permission for an unrelated use of previously collected information.