Terms of Service

1. About these terms

These terms describe use of the D&W Contracting website, client portal, property-manager portal, and related service tools. “D&W,” “we,” and “our” refer to the D&W business identified in your estimate, service agreement, or membership enrollment. “You” includes a customer or an authorized representative using these tools.

An accepted project agreement or maintenance-plan agreement contains the specific scope, price, payment terms, coverage, and exclusions for that service. These website terms do not expand that coverage or replace required contract disclosures. If documents conflict, applicable law and the signed or otherwise accepted service agreement govern the service concerned. Merely visiting this website does not enroll you in a plan, authorize work, or create a payment obligation.

2. Accounts and authorized representatives

Provide accurate contact and property information and keep your account credentials private. Use only accounts and properties you are authorized to access. Tell D&W promptly if your authority changes, a property changes management, or you suspect unauthorized access.

An owner, property manager, company representative, or household member submitting information or approving work must have authority to do so. Portal access by itself does not establish ownership, spending authority, or permission to enter an occupied unit. Shared household and management-company arrangements may allow other authorized users to see related records. Ask D&W to correct access that is no longer appropriate.

D&W may restrict portal access to address suspected misuse, security concerns, or changes in authorization. Access restrictions do not erase existing service records, settle outstanding disputes, or eliminate rights under an agreement or applicable law.

3. Service requests and scheduling

Submitting a request, sending a message, or selecting a preferred date does not by itself confirm an appointment or authorize a charge. D&W must review the request, availability, access arrangements, and any required approval. A confirmed appointment identifies the scheduled visit; arrival and duration estimates may change with job conditions, weather, access, or preceding work.

Contact D&W directly to request a change or cancellation. Removing a visit from an internal calendar is not the same as cancelling an accepted contract. Applicable charges and cancellation rights come from your service or membership agreement and applicable law.

The website, portal, and messages are not emergency-response services and are not continuously monitored. For an immediate threat to life or safety, contact 911 or the appropriate emergency utility service. Do not wait for a portal response.

4. Estimates, proposals, and approval

Review the scope, quantities, price, exclusions, tax treatment, and other stated conditions before approving a proposal. Online calculators, draft estimates, and visual concepts are preliminary unless D&W expressly issues them as an offer. A draft or preview has not been sent merely because it is saved.

When you intentionally approve a proposal using the approval control and provide the requested signature or name, you are communicating approval of that proposal on behalf of the customer you are authorized to represent. Retain a copy. Approval does not automatically charge a card or confirm a visit; payment and scheduling follow the applicable agreement and any separately presented authorization.

Work outside the approved scope, including work arising from concealed conditions or changed requirements, must be addressed through a revised proposal or other agreed change process before that additional work proceeds, except as otherwise specifically authorized by a lawful emergency agreement. A status change in the portal does not by itself amend an accepted contract.

5. Property evaluations and reports

A property evaluation records observations of accessible areas and items included in the agreed checklist at the time of a visit. Areas that are inaccessible, concealed, unsafe, or outside the agreed scope may not be evaluated. Reports should identify limitations and items requiring further assessment.

An evaluation is not automatically a code-compliance certification, engineering opinion, real-estate inspection, environmental assessment, or guarantee that a property is free of defects. Any specialized assessment must be expressly included in the service agreement and performed by appropriately qualified personnel. Conditions can change after the visit.

Findings and recommendations assist maintenance and repair planning. An “urgent” designation calls attention to a finding; it does not mean emergency personnel have been contacted or that a repair has been authorized or completed. Draft findings may change during review. Ask D&W about unclear findings before relying on them for a decision.

6. Equipment and appliance records

D&W may photograph equipment and identification labels for water heaters, HVAC equipment, washers, dryers, microwaves, and stoves or ranges. Records may include location, manufacturer, model, serial number, printed manufacture date, capacity, electrical or fuel information, refrigerant, dimensions, and notes when available.

Text recognition assists transcription and can make mistakes. Staff must review extracted information against the label before including it in a saved evaluation report. Unreadable or missing information may remain blank. A recorded date is not a warranty determination; equipment age is not inferred from serial numbers by the scanning feature. Identification records do not certify safe operation, compatibility, remaining life, recall status, or replacement suitability.

Washer, dryer, microwave, and stove/range records are for visual reference and replacement planning. Recording these appliances does not mean appliance repair or servicing is offered or included. Any replacement, installation, removal, permit, or specialist work requires its own agreed scope and price.

7. Property access and safe working conditions

Arrange authorized entry and tell D&W about occupancy, access restrictions, pets, known hazards, and special building requirements relevant to the work. Provide access instructions through the designated property-access process; do not place alarm or lockbox codes in public reviews or unnecessary photographs.

Keep pets secured and provide a safe work area. Utilities needed for the agreed work should be available only when safe and appropriate. Do not turn on or restore a utility that has been shut off because of a suspected hazard without clearance from the responsible utility or qualified professional.

D&W may pause or decline work when access is unauthorized, unsafe, or outside the agreed scope. Any trip fee must be supported by the applicable agreement and law; these general website terms do not introduce a new fee.

8. Photos, documents, and communications

Upload only material you are authorized to provide and that is relevant to the property or service. Avoid unnecessary images of people, private papers, payment details, or unrelated possessions. D&W uses service records and photos to assess requests, document work, prepare reports and proposals, and communicate with authorized parties as described in the Privacy Policy.

Service messages may include requests for information, proposal links, scheduling updates, invoices, or report availability. Email may be delayed or filtered as spam. An internal “sent” status is not proof that a recipient opened a message. Contact D&W when a time-sensitive response is needed. Receiving service communications does not by itself authorize marketing messages or recurring charges.

9. Payments and maintenance plans

Payment amounts, due dates, deposits, refunds, recurring charges, plan limits, and warranties are governed by the applicable agreement and checkout disclosures. Review them before authorizing payment. Portal access and recording equipment do not establish maintenance coverage.

Home Maintenance Plan membership is for the covered upkeep and minor repairs described in the plan agreement. It is not a promise of unrestricted repairs or full-system replacement. The separate Maintenance Plan Terms explain plan-specific benefits and exclusions. Mandatory consumer rights remain applicable regardless of wording in a website or agreement.

For separately quoted projects outside maintenance-plan coverage, Standard members receive a 10% discount and Premium members receive a 20% discount. The written quote will identify the discount and the scope to which it applies. Roofing and structural work are outside maintenance-plan coverage but may be assessed and handled separately under an appropriate project agreement, subject to applicable licensing, permits, qualified personnel, and project requirements.

10. Website content and acceptable use

Do not interfere with the website, attempt unauthorized access, impersonate another person, upload harmful material, or use the portals for unlawful purposes. D&W branding and website materials may not be misrepresented as your own. Customers may retain and use their service documents for their property and recordkeeping needs.

Design examples and visual concepts are illustrative. They do not establish technical feasibility, construction measurements, material availability, a final price, or a professional design approval. Confirm these matters through the agreed project process.

11. Availability, corrections, and customer rights

Online tools may be temporarily unavailable or contain errors. Contact D&W if a record, calculation, or status appears incorrect; do not rely on an obvious error as confirmation of work, payment, or coverage. D&W will address corrections through the relevant service or account process.

These terms do not waive rights or remedies that cannot lawfully be waived. Any project warranty or limitation must be stated in the applicable service agreement and remains subject to law. Contact D&W first about a concern so the underlying records and agreed scope can be reviewed.

12. Changes and contact

Approved revisions will carry a publication/effective date. Posting new website terms does not retroactively change an accepted project or membership agreement. Material changes requiring notice or consent will be handled as required by law.

D&W Contracting 4500 Forbes Blvd, Lanham, MD 20706 info@dw-contracting.com · (202) 516-8800

For information about personal data, see the accompanying Privacy Policy. For membership coverage, see the separate Maintenance Plan Terms.